Shipping policy

Shipping Policy

At AmberSnug, we strive to provide fast, reliable shipping to ensure your pet's essentials arrive quickly and in perfect condition. Below are the details of our shipping policy.

Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

International Shipping

Currently, we only ship within the United States. We are working on expanding our shipping options to other countries, so please stay tuned for updates!

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

Shipping to P.O. Boxes

We do ship to P.O. boxes via USPS. However, express shipping and same-day delivery are not available for P.O. boxes.

Delays

While we strive to ensure timely delivery, there may be delays due to factors beyond our control (e.g., weather, carrier issues). We will keep you informed if your delivery is delayed.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us immediately at support@AmberSnug.com. We will work with the carrier to resolve the issue and send a replacement or issue a refund.

Shipping Address Errors

Please double-check your shipping address at checkout. AmberSnug is not responsible for shipments delivered to incorrect addresses due to customer error. If you notice an error after placing your order, contact us immediately for assistance.
If you have any questions regarding our shipping policy, feel free to reach out to our customer service team at support@AmberSnug.com.